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SOFAS & SOFA BEDS – HANDCRAFTED IN Hampshire - Tel: Romsey 01794 367898 - Wilton 01722 433545
    Made in England

Delivery


We notify you and the delivery Company that your Sofa is ready and, once it has been collected from us, someone will contact you to arrange a convenient delivery date.

Delivery of your Sofa very much depends on your locality.
Collection from our factory can also be arranged, if preferred.

We can inform customers which day furniture will be delivered
but are unable to specify exact times.

For terms and conditions of delivery,
please also refer to our Terms & Conditions Page


Awkward Access


If you are at all unsure as to whether a Sofa or Sofa Bed you order
will actually fit into your home, please contact us.
We can advise you as much as possible.

Remember, we can deliver any of our items in as many
pieces as necessary in order to facilitate access.

Please also see our page section about awkward access

There are no refunds if furniture will not fit.


Guarantees


Sofa Smith are pleased to offer a comprehensive lifetime
wood frame guarantee on our sofa & sofabed products.

Our products carry a lifetime wood frame guarantee against
faulty workmanship and / or faulty materials.

Guarantees may not be transferred.


“Fantastic friendly, quick and speedy service.
The team at Sofa Smith repaired my sofa under their guarantee.
No fuss or bother. Just a great job well done.
Very many thanks.

T. Hardy – Frome, Somerset – March 2023.


Guarantees do not cover fair wear and tear, neglect, abuse or misuse of your goods, loss or damage (including rusting and corrosion) due to unreasonable exposure to water, heat or weather.

Nor do they include loss or damage due to fire, smoke, explosion, lightning, sunlight, infestation by animals or boring insects, or theft, or accidental damage or loss caused by a third party.

If you need to make a claim, please contact our sales team who will require your sales order number, contact details and the reason for the claim.

We will endeavour to repair the defective goods free of charge.

If a repair is not feasible we will offer a replacement and only if this is not available will you be offered a refund.

These guarantees are only for our goods sold and retained in the UK and used for private and domestic purposes only.

NONE OF THE ABOVE AFFECTS YOUR STATUTORY RIGHTS